MonicaMonica is in charge of logistics for an international organization. Her daily challenge is tomaintain the best customers’ satisfaction level while controlling costs.

Monica optimizes her department processes, from delivery appointment schedules to routes organization. With Blueway, Monica retrieves information from the call center handling delivery schedules. Trip plans from their warehouse to deliveries are calculated automatically. From a dashboard on her touchscreen tablet, she follows how tours are running and manages changes when required. Monica mainly appreciates the ergonomics of Blueway process modeling software and the easy way to get new applications for tablets and smartphones. Since the introduction of Blueway system in her service, Monica has reduced the operating costs by 27% with the automatic orchestration between their call center and the delivery platforms.